Privacy Policy

Effective date: 01.10.2026

1. About this Policy

Ballard’s Off Road is operated by BALLARDS EMX PTY LTD (ABN 20 492 832 125) (“we”, “us”, “our”). This Policy explains how we handle personal information collected through ballards.cc and our social media channels, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Buying Ballard’s products. Ballard’s products are sold exclusively through MXstore. When you shop there, your order, account and payment information is collected and handled under MXstore’s privacy policy, not this one. We do not take orders or payments through ballards.cc.

2. Anonymity and pseudonyms

You can browse ballards.cc without telling us who you are. If you contact us, you can use a pseudonym where practicable, though we may need your real details to answer product or warranty questions.

3. What we collect

-Contact details: your name, email address and phone number when you contact us or use our contact form.

-Enquiry information: the content of your message, such as product, fitment or warranty questions, and any photos you send.

-Technical information: IP address, browser type, device, pages visited and similar data, collected through cookies and analytics (see section 9).

We do not collect payment card details or other financial information through this website.

4. How we collect information

We collect information directly from you when you fill in our contact form, email or phone us, or message us on social media. Technical information is collected automatically when you use our website.

If we receive personal information we did not ask for and could not have collected ourselves, we will destroy or de-identify it where lawful and reasonable to do so.

5. How we use your information

We use personal information to:

-respond to your enquiries, including product, fitment and warranty questions;

-pass warranty or order questions to MXstore where they need to handle them;

-send you updates and news, if you have subscribed;

-understand how our website is used and improve it; and

-comply with our legal obligations.

We will only use or disclose your information for another purpose with your consent, or where the Privacy Act permits it.

6. Direct marketing

We will only send you marketing by email or SMS with your consent, in line with the Spam Act 2003 (Cth). Every message includes a simple way to unsubscribe, and you can opt out at any time by contacting us (section 15).

7. How we share your information

We may disclose personal information to:

-MXstore and our related companies, where needed to handle your order, warranty or product enquiry;

-service providers who support our website and communications, such as hosting, email and analytics providers;

-law enforcement, regulators or others, where required or authorised by law; and

-a buyer or successor in connection with a sale or restructure of our business, subject to confidentiality obligations.

We require our service providers to protect personal information and use it only to provide services to us. We do not sell your personal information.

8. Overseas disclosure

Some of our service providers, such as website hosting, email and analytics platforms, may store or process information outside Australia. Before disclosing information overseas, we take reasonable steps to ensure the recipient handles it consistently with the APPs.

9. Cookies, embedded content and social media

Our website uses cookies and analytics tools, such as [e.g. Google Analytics], to understand how the site is used. You can disable cookies in your browser, but some parts of the site may not work properly.

Some pages include embedded YouTube videos and links to our Facebook, Instagram, X (Twitter) and YouTube pages. These platforms may set their own cookies and collect information under their own privacy policies when you view embedded content or visit them.

10. Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, change or disclosure. When we no longer need it for any purpose permitted by law, we take reasonable steps to destroy or de-identify it.

11. Data breaches

If a data breach is likely to cause serious harm to anyone affected, we will notify those individuals and the Office of the Australian Information Commissioner (OAIC) under the Notifiable Data Breaches scheme.

12. Accessing and correcting your information

You can ask to access or correct the personal information we hold about you by contacting us (section 15). We will respond within 30 days. There is no fee to make a request. If we refuse, we will explain why in writing and tell you how to complain. We may need to verify your identity first.

13. Complaints

If you have a privacy complaint, please contact us in writing. We will acknowledge it and aim to respond within 30 days.

If you are not satisfied with our response, you can complain to the OAIC at www.oaic.gov.au or on 1300 363 992.

14. Changes to this Policy

We may update this Policy from time to time. The current version will always be on our website, with its effective date shown at the top.